SMS PRIVACY POLICY
Good Care Animal Clinic
Last Updated: April 1, 2025
Table of Contents
This SMS Privacy Policy describes how Good Care Animal Clinic (“we,” “our,” or “the Clinic”) collects, uses, stores, and protects the personal information you provide when you opt-in to receive text messages from us. This policy applies specifically to our SMS messaging program and should be read in conjunction with our general Privacy Policy.
INFORMATION WE COLLECT
When you opt-in to our SMS messaging program, we collect and store the following information:
- Your mobile phone number
- Your opt-in consent record (date, time, and method of consent)
- Your pet’s information (name, species, breed) when relevant to the messages
- Appointment dates and times
- Message history between you and our Clinic
HOW WE USE YOUR INFORMATION
We use the information collected to:
- Send appointment reminders
- Provide pet healthcare information and tips
- Notify you about medication refills
- Share important clinic updates
- Send preventative care reminders (vaccinations, check-ups)
- Respond to your inquiries and provide customer service
We will only send message types that you have explicitly consented to receive.
CONSENT
We obtain your consent to receive SMS messages in one or more of the following ways:
- Through our website New Patient Form with Consent Protocol (click to view) that users can just fill out and send with their consent.
- Through SMS Verbal Consent Form (click to view) during in-clinic visits or phone calls
- Through written SMS Consent Form (click to view) on our paper forms
- Through a reply, via our SMS Mutual Consent Notice, when you, as a client or potential client, initiate text messaging with us first
You have the right to withdraw your consent at any time (see “Opting Out” below).
MESSAGE FREQUENCY
Message frequency varies based on your appointment schedule, pet healthcare needs, and clinic communications. You may receive:
- Appointment confirmations and reminders
- Medication and vaccination reminders
- Clinic updates and holiday hours
- Responses to your inquiries
MESSAGE AND DATA RATES
Message and data rates may apply based on your wireless carrier plan. Good Care Animal Clinic is not responsible for any fees charged by your mobile service provider in connection with our SMS program.
OPTING OUT
You can opt-out of our SMS program at any time by texting “STOP” to the number from which you receive our messages. After opting out, you will receive one final message confirming your opt-out.
To opt back in, you can text “START” to the same number.
GETTING HELP
For assistance with our SMS program, you can:
- Text “HELP” to the number from which you receive our messages
- Visit our website at www.goodcareanimalclinic.com
- Call our clinic at (555) 123-4567
- Email us at support@goodcareanimalclinic.com
INFORMATION SHARING
We do not sell, rent, lease, or otherwise transfer your personal information or phone number to any third party for marketing purposes. We may share your information with:
- Service providers who help us operate our SMS program (under strict confidentiality agreements)
- Legal authorities when required by law or to protect our rights
- Third-party vendors only as necessary to provide services you’ve requested (such as lab testing facilities)
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. We retain your information only as long as necessary to provide our services or as required by law.
CHANGES TO THIS POLICY
We may update this SMS Privacy Policy from time to time. We will notify you of any significant changes via SMS or other contact methods you’ve provided. The current version will always be available on our website.
CONTACT US
If you have questions about this SMS Privacy Policy or our practices, please contact us:
Good Care Animal Clinic
1559 SW 107, Suite B, Miami, FL 33174
Phone: (305) 220-0102
Website: www.goodcareanimalclinic.com
By opting into our SMS program, you acknowledge that you have read and understood this SMS Privacy Policy and consent to receive text messages from Good Care Animal Clinic in accordance with the terms described above.